91´óÉń Mobile for Business FAQs
Learn more aboutĚý91´óÉń's Mobile for BusinessĚýservices with these frequently asked questions.
​Log in toĚýthe 91´óÉń Mobile App f´Ç°ůĚýĚý´Ç°ůĚý.Ěýł§±đ±ô±đł¦łŮĚýCard ServicesĚýfrom the menu. ł§±đ±ô±đł¦łŮĚýAdd Authorized User to Credit Card.
All 91´óÉń Online Banking customers who haveĚýan iPhone®Ěý(iOS®ĚýversionĚý9 and later) or Android™ (Android OS version 4.0.3 and later) device can use our mobile banking app. Customers can log in to the app using theirĚýUser ID and Password.
Yes. Enrollment is simple in the mobile banking app by following the Enroll link. It will be the same experience as enrolling through Online Banking.
WithĚýthe 91´óÉń Mobile Banking app you can view your 91´óÉń personal and business accounts, deposit checks, pay bills, schedule transfers, make 91´óÉń loan payments, enroll in 91´óÉń Alerts and find 91´óÉń branches and ATMs.
Start by removing the app and reinstalling. To uninstall: go toĚýSettingsĚý> selectĚýApps or Application ManagerĚý> selectĚý91´óÉń Bank AppĚý> tap to uninstall. To reinstall: go to theĚýGoogle Play® StoreĚý> search for theĚý91´óÉń Bank appĚý> selectĚý91´óÉń Bank AppĚý> selectĚýInstall.
If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.Ěý
In the mobile banking app, you can see the same 91´óÉń accounts that you have access to in 91´óÉń Online Banking. This includes checking, savings, certificates of deposit (CDs), money market funds, business access lines of credit, business lines of credit, business installment loans, commercial loans, commercial mortgages, commercial lines of credit, equipment leases, home equity lines of credit, individual retirement accounts (IRAs), installment/general purpose loans, mortgages, holiday club accounts, savings club accounts, overdraft lines of credit and portfolio management accounts.
ł§±đ±ô±đł¦łŮĚýSearch TransactionsĚýfrom the Menu. Select the type of search you want to perform:
- AccountĚýsearches for transactions up to 90 days old within a particular account
- Bill PaymentĚýsearches for up to 24 months of bill payments across your 91´óÉń accounts
- TransferĚýsearches for up to 24 months of transfers across your 91´óÉń accounts
Enter relevant search criteria such as account, transaction date or transaction amount then selectĚýSearchĚýto view your results.
Ensure the 91´óÉń Bank app is closed by double clicking theĚýhome button. If it’s not closed, swipe side-by-side through your open apps and swipe the 91´óÉń Bank app upward to close it. Then go toĚýSettingsĚý> selectĚý91´óÉń BankĚý> toggle on theĚýClear All App DataĚýoption.
If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.
No, 91´óÉń does not charge a fee to download our app. However, your carrier’s data charges may apply when you use this service, so check with your mobile provider.
Yes, you can create a nickname for each of your accounts to easily recognize them in Online and Mobile Banking. To create or edit your nicknames,Ěýand selectĚýManage Account DisplayĚýunder theĚýAccountsĚýłŮ˛ą˛ú.
With mobile check deposit, the 91´óÉń Mobile Banking app offers the ability to make a deposit into an eligible account by taking a picture of the front and back of your endorsed check.
Customers with a checking, savings or money market account and a legal address in the United States or Canada are automatically eligible for mobile check deposit.
Mobile check deposits submitted before 10pm ET will generally be processed for that business day. Mobile deposits submitted after 10pm ET will be processed for the next business day. Deposits may not be available for immediate withdrawal. If your check qualifies for 91´óÉń Flash FundsTM, you can select that option, and the funds will be available immediately, for a fee.{{d534*}}
No, the mobile check deposit service is available at no charge. Deposit limits and other terms, conditions, fees and restrictions may apply. Your mobile carrier’s data charges may also apply.
There is no limit to the number of deposits you can submit through mobile check deposit. However, daily and monthly depositĚý»ĺ´Ç±ô±ô˛ą°ůĚýlimits do apply.
Your daily and monthly mobile check deposit dollar limits are based on how long you have been an 91´óÉńĚýOnline Banking customer. Your limits are available under theĚýMobile DepositĚýsection of the 91´óÉń Mobile Banking app or by visiting Online Banking and clicking onĚýMobile Deposit.
​Yes. Before using mobile check deposit, please endorse the back of the check in addition to writing “For 91´óÉń Bank mobile deposit only.”
Securely store the paper check until you see the deposit in Mobile Banking, Online Banking or on your statement. Then write “VOID” on the face of the check and continue to store it securely for at least 70 days.
All checks drawn on U.S. banks can be deposited through mobile check deposit. However, as is the case with any deposit, 91´óÉń reserves the right to refuse any deposit or item. Most money orders and some traveler’s checks are alsoĚýaccepted. Canadian and other foreign checks, food stamps and savings bonds are not accepted.
Yes, you can make one time or recurring bill payments to your existing Online Banking payees in the 91´óÉń Mobile Banking app by tapping on theĚýMenuĚýicon on the top left and selectingĚýPay a BillĚýfrom theĚýBill PayĚýmenu. To set up a new payee or to edit an existing payee,Ěýand go toĚýManage PayeesĚýunder theĚýPayments and TransfersĚýtab.
Yes,Ěýyou can view 90 days of mobile check deposit history underĚýDeposit HistoryĚýin the 91´óÉń Mobile Banking app.
You can schedule one time or recurring transfers between your 91´óÉń accounts or pay your 91´óÉń Loan by tapping on the Menu icon on the top left and selecting Schedule a Transfer under the Transfers menu. If you are paying your 91´óÉń Installment Loan from an External Account, go to your Installment Loan Account Details in the mobile app and select Pay Now. You will then have the option to Pay From An 91´óÉń Account or Pay From An External Account.
To view, edit or cancel upcoming payments and transfers in the 91´óÉń Mobile Banking app, select theĚýScheduled ActivityĚýtab on the top ofĚýAccount Summary. You can also find your upcoming bill payments and transfers by tapping on theĚýMenuĚýicon on the top left and selectingĚýBill Pay ActivityĚý´Ç°ůĚýTransfer ActivityĚýunder theĚýBill Pay and TransfersĚýmenus.
Ensure that the check is eligible for mobile check deposit -Ěýthat it's well lit andĚýon a dark background, and that all four corners of the check are visible. The check must be clear, legible, and fit completely within the guidelines on the mobile deposit screen. If you continue to experience difficulties, pleaseĚý.
91´óÉń Mobile Banking leveragesĚýmultiple layers of security, including password protection and the SSL (Secure Sockets Layer) communication protocol, which employs 256-bit encryption. Learn more about ourĚýmobile banking security features.
Mobile check deposit is protected by all the security features of our Mobile Banking app. Photos of your deposit are not stored on the device and are submitted through the app’s SSL (Secure Sockets Layer) communication protocol.
To reset your Password online you’ll need your Social Security number (SSN) if you are a personal customer or your tax identification number (TIN) if you are a business customer AND your 91´óÉń Debit, Credit or ATM Card OR the security questions you set up previously. If you have forgotten your User ID, call 91´óÉń Online Customer Service at 1-800-790-9130 Monday–Friday 8am–9pm ET, Saturday–Sunday 9am–5pm ET.
Report your lost or stolen device by calling 91´óÉń Online Customer Service at 1-800-790-9130 Monday–Friday 8am–9pm ET, Saturday–Sunday 9am–5pm ET.
Touch ID and Fingerprint Login are fingerprint recognition features built into compatible Apple®Ěýand AndroidTMĚýdevices that allow you to log in to your 91´óÉń Mobile Banking App using any fingerprint you have registered on the device – without needing to type in your User ID and Password every time you log in.
If yourĚýdevice runs iOS or Android 6.0 or greater and is compatible with Fingerprint Login, youĚýmay set it upĚýin one of two ways.
- From the login screen tap on theĚýTouch IDĚýicon if on an Apple device or theĚýFingerprint LoginĚýif on an Android device and follow the prompts to complete enrollment.
- If you are already logged in, go to theĚýMenu, tap onĚýSettings, tap on theĚýTouch IDĚýorĚýFingerprint LoginĚýtoggle and follow the prompts to complete enrollment.
No, theĚý91´óÉń Mobile Banking App does not store any fingerprintĚýor facial recognition data.
There are a number of things you can do to protect your information online and in mobile.
- Set a unique User ID and password
- Do not share your User ID or password with anyone
- Always log out
- Avoid public or unprotected Wi-Fi
- Use a trusted computer
- Download our apps from trusted sites
- Enroll in 91´óÉń Alerts
- Delete text messages once you read them
- Be aware of unadvertised changes to online banking pages
- Learn more aboutĚýhow to protect your information
91´óÉń recommends that you do not “jailbreak” or “root” your mobile phone. Doing so compromises security protections built into the device and may make your phone more vulnerable to malware and viruses.
