91����

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

Step 1: Make sure your device’s software is up to date
For the best 91���� Mobile App experience, we recommend the latest versions of:

• iOS for our Apple® app
• Android OS for our Android^TM app

Go to Settings, install any available updates, then close and reopen the app and try again.

Step 2: Reinstall or clear app data

For Android devices:��Uninstall and reinstall the 91���� Mobile app.

• To uninstall: Settings > Apps (or Application Manager) > 91���� Bank App > Uninstall
• To reinstall: Open the Google Play® Store > search for 91���� Bank App > Install

For Apple devices:��Close the 91���� Bank app, then clear its data.

• To close the app: Double click the��home button, then swipe side-by-side through your open apps and swipe the 91���� Bank app upward to close it.��
• To clear data: Settings > 91���� Bank > turn on Clear All App Data

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.��

You’ll need to log in with your User ID and password the first time you visit the updated experience. Then you can set up facial or fingerprint recognition after your first login.

If you have an iPhone®:

• Tap ‘Menu’ in the top left corner
• Tap on ‘App Settings’
• Choose ‘Face ID’

If you have an Android®:

• Tap ‘Menu’ in the top left corner
• Tap on ‘Settings’
• Choose ‘Fingerprint Login’

You can get help with your User ID and reset your password at .

To unlock your account, reset your password at and then login with your updated credentials.

1. Open Settings
2. Select Safari
3. Select Advanced
4. Enable cookies
   • If cookies are blocked or disabled, you will not be able to use the 91���� Mobile App
5. Close the 91���� Mobile App and attempt to log in again