Mobile Banking App Support

Find answers to your questions regarding support for the 91�� Bank mobile app.

How can we help?

If you are experiencing issues with the app, follow the guidelines below to troubleshoot. If further assistance is needed – call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Troubleshooting FAQs

Do I have to be enrolled in Online Banking to use the 91�� Bank mobile app?

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

My Android® app crashes when I try to open it. What should I do?

Start by removing the app and reinstalling. To uninstall: go to��Settings��> select��Apps or Application Manager��> select��91�� Bank App��> tap to uninstall. To reinstall: go to the��Google Play®��Store��> search for the��91�� Bank app��> select��91�� Bank App��> select��Install.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.��

My iOS® app crashes when I try to open it. What should I do?

Ensure the 91�� Bank app is closed by double clicking the��home button. If it’s not closed, swipe side-by-side through your open apps and swipe the 91�� Bank app upward to close it. Then go to��Settings��> select��91�� Bank��> toggle on the��Clear All App Data��option.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Submit Feedback or Questions

How are we doing? Give us your feedback on the mobile app or submit questions to let us know.

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